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Information on Returns and Refunds

Return for change of mind
Our return policy is valid for 14 days. If more than 14 days have passed since purchase, unfortunately we cannot offer you a refund or replacement of the item purchased with another item.
To be able to access the return procedure, your item must be unused and in same condition in which you received it, with the original packaging perfectly intact.
To complete the return, we require a receipt or proof of purchase.
Any item not in its original condition, damaged or returned more than 14 days after delivery will not be refunded.
Only regular priced items can be refunded, unfortunately promotional items cannot be refunded.
Shipping costs are not subject to refund.
Once we have received and inspected your return, we will send you an email to let you know that we have received your returned item. We will also inform you of the acceptance or rejection of the refund request and, if successful, we will agree on the refund methods.
We only replace items if they are defective or damaged during transport. To replace with the same item, please send us an email to
After our confirmation you can send the item to be replaced to: Ischia le Terme Della Bellezza Srl Via Acquedotto, 26 - 80077 Ischia ( NA).
Return shipping
To return the product, it is necessary to send it to: Ischia le Terme Della Bellezza Srl Via Acquedotto, 26 - 80077 Ischia (NA).< br>The shipping costs for returning the item are the responsibility of the buyer. The original shipping costs are not refundable.
In case of loss or non-delivery of the returned item by the courier, we will not refund.